Category: CRM

Blog contains information about MS Dynamics CRM and CRM Online

Drive Collaboration MS Dynamics CRM 2011 and SharePoint 2010 integration

Sales is one of the most collaborative processes in every organization. While sales force automation is managed through the CRM system, collaboration tools like SharePoint generally enable information sharing.


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Collaboration improves Sales Productivity with Sharepoint and MS CRM integration

The combined power of Microsoft Dynamics CRM 2011 and SharePoint 2010 bridge the gap between customer interactions and company content.


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Microsoft Dynamics CRM 2011 - Useful Links

All the relevant links you need to get started with Microsoft Dynamics CRM 2011


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Marketing Automation Produces More Results

Today high-growth companies rely on marketing automation to improve lead management by adopting new methods to score leads, manage events, up-sell and cross-sell offerings.


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MSCRM 5.0 Features

As many (MSCRM Developers, users and Analysts) await the release the next version of Microsoft Dynamics CRM (coded as MSCRM 5.0 temporarily) with much intrigue, we have come across certain articles and screenshots. We would like to point out a few references from them so as to bring a consolidated idea about the exciting upcoming offerings.


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MSCRM Mobile Express Accelerator

The benefit of accessing an application through a mobile phone has always been alluring for companies who have feet-on-street Sales Executives. Non-availability of an application due to extensive mobility in job profiles, generally, can give rise to employees not feeding in right data at the right time.


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CRM - Return on Investment of CRM

For a business of any kind, its return is the focal factor that measures its success. However, certain times the established definition of Return on Investment requires amendments


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Customer Portal Accelerator Installation and Customization

Given that we have hands-on experience with Microsoft Dynamics CRM Accelerator installation and customization like e-service accelerator and mobile express, we took that of the Customer Portal Accelerator with the least anticipation of too many show-stoppers. This was for a client based in Sydney, Australia whose requirement was to install the Accelerator along with certain primary customizations explained further.


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Dynamics MS CRM Customized to Hotel Portal

Last week our technical team of CRM based in Mumbai, India completed implementing the first phase of another project of configuring and customizing Dynamics Microsoft CRM for Dynamics CRM partner in Boston, USA. This time the agenda was to mould MS CRM into an application which could be used by an Event Management company.


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Timesheet Tracking and Billing System

A Microsoft Partner in Oslo, Norway approached us when they felt that Dynamics MS CRM could be customized to behave like a Timesheet Tracking and Billing System. Principally, they wanted their team members to enter time (and other details) they would have spent on various activities/tasks/projects.


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IOTAP is an IT Consulting and Software Services Company. We are a Microsoft Gold Certified Partner and use products and technologies like Dynamics CRM, SharePoint, Silverlight, and the .Net platform to create solutions that help our customers connect, communicate and collaborate effectively.

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