Sep
8
Written by:
IOTAP ::-- Network Team
9/8/2008 11:34 AM
You cannot open a new Internet Explorer window or nothing occurs after you click a link
When you click a hyperlink in an e-mail message or on a Web page, or right-click a hyperlink on a Web page and then click Open in New Window, you may experience one or more of the following symptoms:
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Nothing occurs.
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The new window may be blank.
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You may receive a scripting error message that is similar to the following error message:
No such interface supported.
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Internet Explorer may not respond when you click Print or Print Preview in the File menu.
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Cause:
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The (Default) value setting in one or more of the following registry keys points to an incorrect location for the Urlmon.dll file:
[HKEY_CLASSES_ROOT\CLSID\{79eac9e0-baf9-11ce-8c82-00aa004ba90b}\InprocServer32]
[HKEY_CLASSES_ROOT\CLSID\{79eac9f1-baf9-11ce-8c82-00aa004ba90b}\InprocServer32]
[HKEY_CLASSES_ROOT\CLSID\{79eac9f2-baf9-11ce-8c82-00aa004ba90b}\InprocServer32]
This Behavior May Occur if you install a customized version of Internet Explorer that was created with the Internet Explorer Administration Kit (IEAK) version 5.01 Service Pack 1 (SP1), 5.5 SP1, or 6.0.
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The following registry key is missing or damaged:
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}
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One or more of the following files is missing, damaged, or improperly registered:
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Urlmon.dll
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Mshtml.dll
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Actxprxy.dll
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Oleaut32.dll
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Shell32.dll
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Shdocvw.dll
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Solution:
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1.
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Quit all programs that are running.
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2.
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Click Start, and then click Run.
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3.
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Type regsvr32 urlmon.dll, and then click OK.
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4.
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When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.
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If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):
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Shdocvw.dll
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Actxprxy.dll
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Oleaut32.dll
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Mshtml.dll
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Browseui.dll
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Shell32.dll
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Windows XP and Windows 2000 only
Restart the computer to enable the changes to take effect.
If the problem is still not resolved, verify that the following registry values are present and correct:
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}
Name: (Default)
Value: IDispatch
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid
Name: (Default)
Value: {00020420-0000-0000-C000-000000000046}
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid32
Name: (Default)
Value: {00020420-0000-0000-C000-000000000046}
If the problem is still not resolved, reinstall Internet Explorer. If you are using the version of Internet Explorer that is included with your operating system, reinstall or repair your operating system.
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Copyright ©2008 IOTAP ::-- Network Team
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