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    <title>CRM</title>
    <description>This blogs contains the information about CRM</description>
    <link>http://www.iotap.com/Blogs/tabid/277/BlogId/1/Default.aspx</link>
    <language>en-US</language>
    <managingEditor>enalwala@iotap.com</managingEditor>
    <webMaster>iotapblogs@iotap.com</webMaster>
    <pubDate>Thu, 29 Jul 2010 22:31:57 GMT</pubDate>
    <lastBuildDate>Thu, 29 Jul 2010 22:31:57 GMT</lastBuildDate>
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      <title>CRM - Return on Investment of CRM</title>
      <description>&lt;p&gt;There is nothing fresh in saying that for a business of any kind, its return is the focal factor that measures its success. However, certain times the established definition of Return on Investment requires amendments.&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/203/CRM-Return-on-Investment-of-CRM.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/203/CRM-Return-on-Investment-of-CRM.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/203/CRM-Return-on-Investment-of-CRM.aspx#Comments</comments>
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      <pubDate>Sat, 24 Jul 2010 09:41:00 GMT</pubDate>
      <slash:comments>0</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=203</trackback:ping>
    </item>
    <item>
      <title>Customer Portal Accelerator Installation and Customization</title>
      <description>&lt;div style="margin: 0in 0in 10pt"&gt;&lt;span style="color: black"&gt;&lt;font size="2"&gt;Given that &lt;/font&gt;&lt;/span&gt;&lt;a href="http://www.iotap.com/"&gt;&lt;font size="2"&gt;we&lt;/font&gt;&lt;/a&gt;&lt;span style="color: black"&gt;&lt;font size="2"&gt; have hands-on experience with &lt;/font&gt;&lt;a href="http://crmaccelerators.codeplex.com/"&gt;&lt;font size="2"&gt;Microsoft Dynamics CRM Accelerator&lt;/font&gt;&lt;/a&gt;&lt;span style="color: black"&gt;&lt;font size="2"&gt; installation and customization like &lt;/font&gt;&lt;/span&gt;&lt;a href="http://www.iotap.com/Portals/2/MSCRM%20e-Service%20Accelerator.pdf"&gt;&lt;font size="2"&gt;e-service accelerator&lt;/font&gt;&lt;/a&gt;&lt;span style="color: black"&gt;&lt;font size="2"&gt; and &lt;/font&gt;&lt;/span&gt;&lt;/span&gt;&lt;a href="http://www.microsoft.com/downloads/details.aspx?FamilyID=F592EC6C-F412-4FD5-9A80-CD3BCBD26D8B&amp;amp;displaylang=en&amp;displaylang=en"&gt;&lt;font size="2"&gt;mobile express&lt;/font&gt;&lt;/a&gt;&lt;span style="color: black"&gt;&lt;font size="2"&gt;, we took that of the Customer Portal Accelerator with the least anticipation of too many show-stoppers. This was for a client based in Sydney, Australia whose requirement was to install the Accelerator along with certain primary customizations explained further.&lt;/font&gt;&lt;/span&gt;&lt;/div&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/202/Customer-Portal-Accelerator-Installation-and-Customization.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/202/Customer-Portal-Accelerator-Installation-and-Customization.aspx</link>
      <category domain="http://www.iotap.com/blogs/tabid/277/blogid/19/default.aspx">MS CRM</category>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/202/Customer-Portal-Accelerator-Installation-and-Customization.aspx#Comments</comments>
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      <pubDate>Fri, 16 Jul 2010 13:15:00 GMT</pubDate>
      <slash:comments>0</slash:comments>
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    </item>
    <item>
      <title>Dynamics MS CRM Customized to Hotel Portal</title>
      <description>&lt;p&gt;Last week our technical team of CRM based in Mumbai, India completed implementing the first phase of another project of configuring and customizing Dynamics Microsoft CRM for Dynamics CRM partner in Boston, USA. This time the agenda was to mould MS CRM into an application which could be used by an Event Management company.  Read more about IOTAP’s Dynamics MSCRM case studies.&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/199/Dynamics-MS-CRM-Customized-to-Hotel-Portal.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/199/Dynamics-MS-CRM-Customized-to-Hotel-Portal.aspx</link>
      <category domain="http://www.iotap.com/blogs/tabid/277/blogid/19/default.aspx">MS CRM</category>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/199/Dynamics-MS-CRM-Customized-to-Hotel-Portal.aspx#Comments</comments>
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      <pubDate>Fri, 09 Jul 2010 11:48:00 GMT</pubDate>
      <slash:comments>0</slash:comments>
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    </item>
    <item>
      <title>Timesheet Tracking and Billing System</title>
      <description>&lt;p&gt; A Microsoft Partner in Oslo, Norway approached us when they felt that Dynamics MS CRM could be customized to behave like a Timesheet Tracking and Billing System. Principally, they wanted their team members to enter time (and other details) they would have spent on various activities/tasks/projects.&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/198/Timesheet-Tracking-and-Billing-System.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/198/Timesheet-Tracking-and-Billing-System.aspx</link>
      <category domain="http://www.iotap.com/blogs/tabid/277/blogid/19/default.aspx">MS CRM</category>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/198/Timesheet-Tracking-and-Billing-System.aspx#Comments</comments>
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      <pubDate>Mon, 05 Jul 2010 12:20:00 GMT</pubDate>
      <slash:comments>0</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=198</trackback:ping>
    </item>
    <item>
      <title>Error publishing Workflows with  'Send Email' step  (CRM 4.0)</title>
      <description>&lt;p&gt;Error publishing Workflows with  'Send Email' step  (CRM 4.0)&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/196/Error-publishing-Workflows-with-Send-Email-step-CRM-4-0.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/196/Error-publishing-Workflows-with-Send-Email-step-CRM-4-0.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/196/Error-publishing-Workflows-with-Send-Email-step-CRM-4-0.aspx#Comments</comments>
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      <pubDate>Wed, 30 Jun 2010 05:26:00 GMT</pubDate>
      <slash:comments>0</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=196</trackback:ping>
    </item>
    <item>
      <title>CRM Implementation through Agile Technology</title>
      <description>&lt;p&gt;&lt;span style="line-height: 115%; font-size: 11pt"&gt;CRM Implementation through Agile Technology&lt;/span&gt;&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/194/CRM-Implementation-through-Agile-Technology.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/194/CRM-Implementation-through-Agile-Technology.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/194/CRM-Implementation-through-Agile-Technology.aspx#Comments</comments>
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      <pubDate>Thu, 17 Jun 2010 06:44:00 GMT</pubDate>
      <slash:comments>0</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=194</trackback:ping>
    </item>
    <item>
      <title>Productizing Add-ons and Solutions for Dynamics CRM.</title>
      <description>&lt;p&gt;&lt;span style="font-family: 'Verdana','sans-serif'; color: #333333; font-size: 9.5pt"&gt;Productizing Add-ons and Solutions for Dynamics CRM&lt;strong&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/186/Productizing-Add-ons-and-Solutions-for-Dynamics-CRM.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/186/Productizing-Add-ons-and-Solutions-for-Dynamics-CRM.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/186/Productizing-Add-ons-and-Solutions-for-Dynamics-CRM.aspx#Comments</comments>
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      <pubDate>Mon, 26 Apr 2010 07:25:00 GMT</pubDate>
      <slash:comments>0</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=186</trackback:ping>
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    <item>
      <title>Invalid Argument Error - CRM 4.0</title>
      <description>&lt;p&gt;Invalid Argument Error - CRM 4.0&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/185/Invalid-Argument-Error-CRM-4-0.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/185/Invalid-Argument-Error-CRM-4-0.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/185/Invalid-Argument-Error-CRM-4-0.aspx#Comments</comments>
      <guid isPermaLink="true">http://www.iotap.com/Blogs/tabid/277/EntryId/185/Invalid-Argument-Error-CRM-4-0.aspx</guid>
      <pubDate>Fri, 23 Apr 2010 13:43:00 GMT</pubDate>
      <slash:comments>0</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=185</trackback:ping>
    </item>
    <item>
      <title>CRM Integration With Intelligent Email Marketing Tools</title>
      <description>&lt;p&gt;CRM Integration with intelligent Email Marketing Tools increases bottom line contributions&lt;/p&gt;
&lt;p&gt; &lt;/p&gt;
&lt;p&gt;Lead generation and management is fundamental to any business today, a razor like focus is required by Marketing Teams to generate demand for the organization’s products and services. IOTAP was asked to help the marketing team generate more leads thus enabling the sales process which would lead to better business profitability.&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/184/CRM-Integration-With-Intelligent-Email-Marketing-Tools.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/184/CRM-Integration-With-Intelligent-Email-Marketing-Tools.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/184/CRM-Integration-With-Intelligent-Email-Marketing-Tools.aspx#Comments</comments>
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      <pubDate>Mon, 05 Apr 2010 12:27:00 GMT</pubDate>
      <slash:comments>0</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=184</trackback:ping>
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    <item>
      <title>Field Level Security using Javascript... (Microsoft CRM 4.0)</title>
      <description>&lt;div&gt; &lt;/div&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/140/Field-Level-Security-using-Javascript-Microsoft-CRM-4-0.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/140/Field-Level-Security-using-Javascript-Microsoft-CRM-4-0.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/140/Field-Level-Security-using-Javascript-Microsoft-CRM-4-0.aspx#Comments</comments>
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      <pubDate>Tue, 17 Nov 2009 12:19:00 GMT</pubDate>
      <slash:comments>2</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=140</trackback:ping>
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    <item>
      <title>Microsoft CRM 4.0 Update Rollup 7 Released </title>
      <description>&lt;p&gt;&lt;a href="http://crm-pitstop.blogspot.com/2009/11/microsoft-crm-update-rollup-7-released.html"&gt;&lt;font color="#000000"&gt;Microsoft CRM 4.0 Update Rollup 7 Released&lt;/font&gt;&lt;/a&gt;&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/135/Microsoft-CRM-4-0-Update-Rollup-7-Released.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/135/Microsoft-CRM-4-0-Update-Rollup-7-Released.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/135/Microsoft-CRM-4-0-Update-Rollup-7-Released.aspx#Comments</comments>
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      <pubDate>Fri, 06 Nov 2009 08:18:00 GMT</pubDate>
      <slash:comments>0</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=135</trackback:ping>
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    <item>
      <title>Microsoft Dynamics CRM 4.0 SDK Updated (4.0.10) </title>
      <description>&lt;p&gt;&lt;a href="http://crm-pitstop.blogspot.com/2009/11/microsoft-dynamics-crm-40-sdk-updated.html"&gt;&lt;font color="#000000"&gt;Microsoft Dynamics CRM 4.0 SDK Updated (4.0.10)&lt;/font&gt;&lt;/a&gt;&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/134/Microsoft-Dynamics-CRM-4-0-SDK-Updated-4-0-10.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/134/Microsoft-Dynamics-CRM-4-0-SDK-Updated-4-0-10.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/134/Microsoft-Dynamics-CRM-4-0-SDK-Updated-4-0-10.aspx#Comments</comments>
      <guid isPermaLink="true">http://www.iotap.com/Blogs/tabid/277/EntryId/134/Microsoft-Dynamics-CRM-4-0-SDK-Updated-4-0-10.aspx</guid>
      <pubDate>Fri, 06 Nov 2009 08:04:00 GMT</pubDate>
      <slash:comments>1</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=134</trackback:ping>
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    <item>
      <title>Notes and Attachments</title>
      <description>&lt;p&gt;Notes and Attachments&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/120/Notes-and-Attachments.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/120/Notes-and-Attachments.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/120/Notes-and-Attachments.aspx#Comments</comments>
      <guid isPermaLink="true">http://www.iotap.com/Blogs/tabid/277/EntryId/120/Notes-and-Attachments.aspx</guid>
      <pubDate>Wed, 21 Oct 2009 10:29:00 GMT</pubDate>
      <slash:comments>0</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=120</trackback:ping>
    </item>
    <item>
      <title>Microsoft CRM 5.0... on your way</title>
      <description>&lt;p&gt;Microsoft CRM 5.0... on your way&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/119/Microsoft-CRM-5-0-on-your-way.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/119/Microsoft-CRM-5-0-on-your-way.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/119/Microsoft-CRM-5-0-on-your-way.aspx#Comments</comments>
      <guid isPermaLink="true">http://www.iotap.com/Blogs/tabid/277/EntryId/119/Microsoft-CRM-5-0-on-your-way.aspx</guid>
      <pubDate>Thu, 15 Oct 2009 13:35:00 GMT</pubDate>
      <slash:comments>1</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=119</trackback:ping>
    </item>
    <item>
      <title>Quick Create Activity - Microsoft Dynamics CRM 4.0 AddOn</title>
      <description>&lt;p&gt; &lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/117/Quick-Create-Activity-Microsoft-Dynamics-CRM-4-0-AddOn.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/117/Quick-Create-Activity-Microsoft-Dynamics-CRM-4-0-AddOn.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/117/Quick-Create-Activity-Microsoft-Dynamics-CRM-4-0-AddOn.aspx#Comments</comments>
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      <pubDate>Mon, 12 Oct 2009 10:46:00 GMT</pubDate>
      <slash:comments>0</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=117</trackback:ping>
    </item>
    <item>
      <title>Business Trends in CRM Software and Services </title>
      <description>&lt;p&gt;Business Trends in CRM Software and Services&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/116/Business-Trends-in-CRM-Software-and-Services.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/116/Business-Trends-in-CRM-Software-and-Services.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/116/Business-Trends-in-CRM-Software-and-Services.aspx#Comments</comments>
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      <pubDate>Wed, 30 Sep 2009 12:46:00 GMT</pubDate>
      <slash:comments>4</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=116</trackback:ping>
    </item>
    <item>
      <title>Relationship Mapping (CRM 4.0)</title>
      <description>&lt;p&gt;Relationship Mapping (CRM 4.0)&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/113/Relationship-Mapping-CRM-4-0.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/113/Relationship-Mapping-CRM-4-0.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/113/Relationship-Mapping-CRM-4-0.aspx#Comments</comments>
      <guid isPermaLink="true">http://www.iotap.com/Blogs/tabid/277/EntryId/113/Relationship-Mapping-CRM-4-0.aspx</guid>
      <pubDate>Fri, 04 Sep 2009 06:52:00 GMT</pubDate>
      <slash:comments>1</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=113</trackback:ping>
    </item>
    <item>
      <title>CRM Picklist and the StringMap Table (CRM 4.0)</title>
      <description>&lt;p&gt;CRM Picklist and the StringMap Table (CRM 4.0)&lt;/p&gt;&lt;a href=http://www.iotap.com/Blogs/tabid/277/EntryId/112/CRM-Picklist-and-the-StringMap-Table-CRM-4-0.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://www.iotap.com/Blogs/tabid/277/EntryId/112/CRM-Picklist-and-the-StringMap-Table-CRM-4-0.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://www.iotap.com/Blogs/tabid/277/EntryId/112/CRM-Picklist-and-the-StringMap-Table-CRM-4-0.aspx#Comments</comments>
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      <pubDate>Thu, 27 Aug 2009 10:51:00 GMT</pubDate>
      <slash:comments>0</slash:comments>
      <trackback:ping>http://www.iotap.com/DesktopModules/Blog/Trackback.aspx?id=112</trackback:ping>
    </item>
    <item>
      <title>MYOB CRM integration</title>
      <description>&lt;p&gt;This blog states about how a pitfall in one-way integration within applications can be overcome.&lt;/p&gt;&lt;a href=http://web.iotap.com/Blogs/tabid/277/EntryId/75/MYOB-CRM-integration.aspx&gt;More...&lt;/a&gt;</description>
      <link>http://web.iotap.com/Blogs/tabid/277/EntryId/75/MYOB-CRM-integration.aspx</link>
      <author>enalwala@iotap.com</author>
      <comments>http://web.iotap.com/Blogs/tabid/277/EntryId/75/MYOB-CRM-integration.aspx#Comments</comments>
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      <pubDate>Fri, 21 Nov 2008 07:11:00 GMT</pubDate>
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      <title>Including custom JavaScript files &amp; Adding events on fly in MSCRM 3.0</title>
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      <comments>http://web.iotap.com/Blogs/tabid/277/EntryId/1/Including-custom-JavaScript-files-Adding-events-on-fly-in-MSCRM-3-0.aspx#Comments</comments>
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