The biggest challenge faced by organizations today is to be able to respond to newer, better technologies and ways of using these emerging technologies; to manage IT to keep in step with business, while leveraging existing assets!

Surveys have indicated that companies spend up to 70% of their IT budget in to non-discretionary costs - which means, they are simply blowing up 70% of their money in maintaining the current IT functionality and operations. However, the global competitive scenario demands that organizations use IT as a rather more effective and efficient tool to manage existing assets, while providing business the edge to compete.

We at IOTAP, have extensive experience in designing web-based applications, complex back office applications, as well as enterprise wide IT based management solutions. We have designed our Application Management Process to have the flexibility and adaptability to support, and evolve with your business processes.

We invite you to utilize our Application Support capabilities, because we have geared our approach to enable you to meet your commitments to your customers. We help you reduce the time and resources you spend on maintaining your existing applications, and enable you to focus on new IT functionality and improvements.

Our project delivery model supports a well defined and matured production support management process that lets us capture, report, track and resolve issues effectively. We work in a distributed delivery environment wherein work responsibilities are divided between various co-sourcing partners depending on the request/problem levels. Each of these activities are governed by Service Level Agreements (SLAs), that enable you to reduce the TCO for your applications.

Our SLAs are distributed across the following four levels: