Cloud Connect February 2018

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Tips & Tricks:

It’s a common occurrence, emails being sent that shouldn’t be sent. Maybe it was unfinished, in which case it’s a bit embarrassing, but it can be laughed about later. But what if it was to the wrong person entirely?

What if it contained sensitive corporate data? If the receiving party is using Outlook – there’s a good chance that the message recall function in Outlook will solve the problem.

To recall or replace a message, follow these steps:

  • Locate the Sent Items folder.
  • Open (not just preview!) the message that you want to recall or replace in a separate window.
  • Click Actions on the ribbon or menu, and then click Recall This Message.
  • Enable the Delete unread copies of this message option to recall the message. Or, enable the Delete unread copies and replace with a new message to replace the message with a new one.
  • To receive a notification about the success of the recall or replacement, enable the Tell me if recall succeeds or fails for each recipient option.
  • Click OK. If you chose the replace option, type your new message and send it.

Great! You’ve saved the day and no one is seeing any messages they shouldn’t. But as great as message recall is, be aware there are some conditions that will cause Message Recall to fail:

  • The recipient is not using Outlook.
  • The recipient is not logged on to the mail service provider.
  • The recipient is using Cached Exchange Mode and is working offline.
  • The original message is moved from the Inbox. This can occur when rules are used.
  • The original message is opened first and marked as read. This can occur when the message is displayed in the Preview Pane or Reading Pane.

Happy emailing, and if you need assistance in using this, please let us know!

A question of the Month:

Is my cloud service set up and working correctly? Are my services and licenses optimized?
As part of our ongoing support and service, we offer a quarterly checkup to ensure our services are working well for you and your business.

We try to keep things to a quick 30-minute meeting. During this time, we will give pointers on different resources, review your license utilization and based on your activity give advice on how to make the most of your relationship with us.

If you have even more general questions on bigger concepts and how your business could take advantage of them (i.e. “We have this old server in the back closet that we’re tired of maintaining and we want to move it to the cloud”) we are happy to discuss those burning questions as well!

Cloud Connect January 2018

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Tips & Tricks:
Need to turn an email into a PDF in Windows 10 in Outlook 2016?

  1. Press Ctrl + P to open the Print dialog, then select Microsoft Print to PDF as your printer.
  2. Once you select Print, pick a folder, name your PDF and then select Save.

For other versions of Windows & Outlook.

A question of the Month:

My OneDrive is huge and it’s taking up a ton of space on my hard drive! Is there a way that I can avoid storing all the files in OneDrive locally, and purely have my files stored online?

In the Windows 10 Fall Creators Update, Microsoft introduced OneDrive Files On-Demand. Normally, the way OneDrive works is that files stored in your OneDrive are still stored locally and then changes are synced to a copy stored in the cloud.

Or, if the changes are made in the cloud, the changes are synced to the copy stored locally the next time that machine powers on. With Files On-Demand, instead of opening the local file saved to your computer, your OneDrive file is now filled with what are called “Placeholders” to your documents – the document is only downloaded when you open it!

The advantage here is potential big savings for local storage; your several GB in size OneDrive should now take up only a couple MB!

To turn on Files On-Demand, please contact us at [email protected] and we can walk you through the steps needed!

Product Spotlight:

Microsoft has continued to add features to Microsoft Teams to enhance the end-user experience and make it a more viable program for not only internal but external communications. All since October 2017, Microsoft has added:

Unified Presence

  • Messaging Policies
  • Contact Groups
  • Mute Other Participants
  • Audio Conferencing in over 90 countries
  • Multi-call Handling
  • Hold
  • Extension Dialing
  • e911 Support
  • Caller ID masking
  • Call Forwarding
  • Blind Transfer
  • Teams Interop Polices

…and more

Microsoft Teams is included in all tiers of Office 365, including our own productivity bundles! contact us at [email protected] to get started.

Sharing our point, on SharePoint:

Where in the SharePoint maturity model are you?
Level 1Level 2Level 3Level 4Level 5
InitiatedRepeatableDefinedManagedOptimized

We can help you with Document management and keep in gall your information in one secure place in the cloud using SharePoint. You most likely have SharePoint licenses. We can help you utilize this powerful collaboration tool.

Keeping Pace with Dynamics 365:

Is your Dynamics 365 storage repeatedly hitting the threshold?

Steps to Resolve Storage issues on Dynamics 365

Install Organization insights

  • Login as global admin of Office tenant.
  • Navigate to the Dynamics Market Place.
  • Search for Organization insights solution.
  • Click Download to install the solution.

Evaluate and identify what is consuming Dynamics 365 space

  • Post installation, look for Entities consuming more storage.

Resolve

  • If the issue is being caused by Email Attachments then, download the Attachment Manager and enable it.
  • Watch your expensive Dynamics 365 storage free up on the server
  • If email attachments are not the culprits, then, check this link: https://technet.microsoft.com/en-us/library/dn683569.aspx

Cloud Connect December 2017

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Tips & Tricks:

  • Here at IOTAP we often hear a common question from our clients when we introduce them to OneDrive: “This means if my files are in OneDrive, I can access my files from anywhere? On any PC?” to which our answer is always a delighted “Yes!” The OneDrive app for mobile has been around for a while now, but there are two key announcements that are great news for OneDrive users who have an iOS device:
  • Recently, the functionality to use a OneDrive for Business Account was added to OneDrive for iOS.
  • In addition, you can drag files from other apps, such as iMessage, into your OneDrive, drag files out of your OneDrive to other apps, and drag files in between folders in OneDrive.
  • As always, if you need help setting this up, please don’t hesitate to get in touch!

A question of the Month:

  • I have this wonderful new Sharepoint Intranet that IOTAP built for me, and I love it! Is there a way that I can maybe “spice it up” or make each page look a bit more distinct?
  • Indeed, there is! SharePoint allows the site owner to quickly adjust the look and feel of their site, using default theme designs provided by Microsoft, or custom theme designs provided by customer’s own IT. To access this feature per site, click the upper-right gear menu and then select: Change the look.

You can then selectThemingSitefrom the available theme designs. More info on SharePoint Theming can be found, and as always if you need help setting it up, please reach out!

Product Spotlight:

  • Concerning email security and information protection, IOTAP has two products that when combined, provide a watertight protection for your business email.
  • IOTAP managed backup offers an unlimited archive for your email, searching for new sent or received messages as often as every 5 minutes and backing them up! The best part is that the archive is created separately from your mailbox, so no matter what there will always be a copy of your messages!
  • We’ve mentioned Office 365 Advanced Protection in the newsletter before. As a brief refresher -Microsoft tests the attachment or link for you (on their side) and if it’s malicious, it doesn’t get to your mailbox! We’re proud to announce thatOffice 365 Advanced Threat Protection’s Safe Links will be available for both iOS and Android mobile devices!
  • IOTAP Managed backup and Office 365 Advanced Threat Protection is available as part of our Business Plan 1, 2 and 3 bundles for Office 365, or as a separate service for $2.00/user/month, respectively. If you’re interested, please reach out and we’ll assist you in getting this set up!

 

Cloud Connect November 2017

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Tips & Tricks:

  • This month we’re looking at “Focused Inbox” – the brand-new entry to the list of Office 365 features that just keep coming! Focused Inbox separates your inbox into two tabs—Focused and Other. Your most important emails are on the Focused tab while the rest remain easily accessible—but out of the way—on the Other tab. If you’re not already seeing this, it will arrive in your tenant soon.
  • Focused Inbox is the replacement for Clutter, that strange folder that made its appearance in your Inbox, not too long ago. It is powered by the same machine-learned algorithm that powered Clutter, however Focused Inbox presents a refined and improved view of those extra emails.
  • To configure Focused Inbox. If this is not for you, If you need help, we’d be happy to assist you! Click here to get in touch!

A question of the Month:

Office 365 platform has many offerings that could potentially benefit my business; Is there a way I can work with IOTAP for a product trial?

We can provision product trials for your organization. This means that IOTAP can support you through the duration of your trial and work with you to integrate your trial product properly into your environment, making sure you get a clear and fair picture of the product before you buy!

If you have a product you would like to trial, You can initiate that through our store or reach out to us for further assistance. and indicate what product you’d like a trial. Trials are presently available for:

Product Spotlight:

The Product Spotlight this month is centered on Office 365 Business Premium. Microsoft has continued to add features to Office 365 Business Premium as part of an increased effort to support its SMB clients. These applications are included in the Business Premium subscription at no additional cost and can be managed from one location – the new Office 365 Business Center!

Microsoft Connections—Drive more sales with simple email marketing tools!

  • Email marketing can accelerate sales, but getting started can be overwhelming. With Microsoft Connections, you can easily create professional-looking email marketing campaigns with pre-designed templates for newsletters, announcements or customer referrals. You can also provide simple ways for people to join your mailing list or unsubscribe.
  • As your mailing list grows, you can manage your subscribers by creating segments to efficiently target specific groups of customers. Performance charts and subscriber activity updates track open rate, clicks, new sign-ups, new customers, offer redemptions and unsubscribed numbers for each email campaign, so you can see what is and is not working.

Microsoft Listings—Get your business discovered online by new customers!

  • Getting your business listed online is a great way to be discovered by prospective customers, but it can be time-consuming to set up your online presence, keep information like business hours up-to-date and monitor performance across sites. Microsoft Listings makes it easy to publish and manage your business listing on Facebook, Google, Bing, and Yelp.
  • When you update your business profile in Microsoft Listings, the changes automatically populate across Facebook, Google and Bing. And what’s more, you can monitor online views and reviews of your listings across sites from a single dashboard. This makes it easier to understand feedback from your customers and strengthen your online reputation.

Microsoft Invoicing—Get paid fast with hassle-free invoices and online payments!

  • Getting estimates and invoices out on time, tracking pending payments and processing payments quickly are critical to keeping things running smoothly. But it can tedious and be confusing to keep track of information in different systems of record or even on paper. Microsoft Invoicing helps you quickly create professional-looking estimates and invoices, so you get paid quickly.
  • Microsoft Invoicing works with PayPal, so you can accept credit and debit cards online. A connector to QuickBooks lets you sync customer and catalog data, and transfer invoicing information to your accountant. Microsoft Invoicing is available on the web, and on mobile apps for iOS and Android.

MileIQ—The smarter way to track your miles comes to Office 365 Business Premium.

  • If you drive a personal car for work purposes such as customer sales visits, partner meetings or trade conferences, you know that tracking and reporting your miles for the tax deduction or expense reimbursement can be a hassle.

That’s why we’re pleased to add MileIQ—the leading mileage tracking app on iOS and Android—as a benefit of your Office 365 Business Premium subscription.

  • MileIQ offers a simple, smarter way to track your miles—with automatic drive detection and mileage logging, easy one-swipe classification as the business or personal, and comprehensive reporting. MileIQ has already helped over four million customers save time and money—saving customers $6,900 on average per year in deductions or reimbursements, and 2 hours a week of time spent logging drives.

You can log unlimited drives every month with the MileIQPremium subscription that you get with Office 365 Business Premium. MileIQ is currently available to subscribers in the U.S., U.K., and Canada.

  • Everything we listed above is rolling out across the US, UK, and Canada, with general availability expected to Office 365 Business Premium users before the end of the year.

To see if it’s available to you, simply log into portal.office.com and look for a “Business Center” and click to get started! For more information and an FAQ!

 

Cloud Connect October 2017

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Tips & Tricks:

We often find ourselves taking pictures of things that exist outside the digital realm. Whiteboards, sticky notes we don’t want to carry around – even pictures of pictures! We all know that sometimes this doesn’t work out, sometimes that picture of a whiteboard leaves you sending emails asking coworkers for notes.

Introducing Office Lens. Office Lens is in camera built into OneNote for iPad or iPhone that lets you take pictures of whiteboards or printed documents, then enhances your photo by cropping, sharpening, and straightening it, so it looks almost like a scanned image.

Your picture is added to your note so you can retrieve it later. It’s available for Android as well as a standalone app!

A question of the Month:

It’s 2017, why do I still have to email IOTAP and ask for more licenses. Isn’t there a way I can manage it myself?

Now you can manage your subscriptions directly through our online store. Simply log in and adjust license counts and even add new services. Visit the online store, select your region and register yourself: online.iotap.com

Then we’ll link your store account to your Office subscription and you’ll be able-self manage your services! If you are already using the store, we would appreciate your feedback here. It’ll take 30 seconds or less and your feedback will help us improve the store for your future use.

On the Horizon:

Many of our customers see the benefits of Dynamics 365, but don’t want to commit to the investment of a full-blown CRM system implementation.

We’ve covered Outlook Customer Manager in previous newsletters, for those that don’t know Outlook Customer Manager is a lightweight CRM that’s provided at no cost in Microsoft Outlook.

If you have an Office 365 Business Premium licenses you can get the Outlook customer Manager for free. If you are interested in an easy to use CRM built right into outlook upgrade to the Business Premium plan to receive the Outlook customer Manager.

Business Premium customers also get Office Bookings -it’s a new app that shows up in your Office Apps and allows you to schedule meetings with customers for your services.

Bookings give you a quick and easy alternative to scheduling appointments over the phone. A customizable public webpage lets your customers find available times and book appointments 24/7.

You get a private calendar for managing your schedule and automatic confirmations and reminders that save time.

Bookings are presently rolling out for Business Premium Office 365 subscribers who are in the First Release program and all Business Premium subscribers in the coming months.

Cloud Connect September 2017

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What is an Intranet and why would it be useful to my organization?

An intranet is a private network, that allows access to company data to people within your organization. It can be used for document sharing, company updates, approval processes and a whole range of other services. It is a website for your company employees only.

We like Intranets because it is an essential part of the Digital Transformation journey and allows users to have access to a modern workplace.

Here are a few symptoms you should look out for:

  • Document management is getting difficult and documents are getting lost.
  • Not able to keep track of the different versions.
  • Documents are getting deleted and you don’t know who deleted them.
  • Paper is taking the valuable real estate in the office.
  • You are concerned about security and who has access to the documents?
  • Trying to figure out a backup for all the files?
  • Your inboxes are full of emails because you are sharing files and documents?
  • Everyone has their own bookmarks for all the other sites your company uses?

An Intranet can also be used to enhance communication between employees when you have people in different physical locations. It can help keep documents organized and accessible to the right group of people.

We have been building custom intranets for a long time. So, we took some of the most useful features and packaged them up in an easy to use no hassle service to include years of our experience. Check out the Smart Intranet Suite and how it can help your organization work more efficiently. Smart Intranet Suite is available through our online store.

Delve:

Microsoft Delve is a social network for productivity and collaboration. To use Delve, users create simple profiles that are visible to others also on Delve into their workplace.

Once you start using Delve, it will deliver documents, events and other bits of information relevant to you, right to your Delve dashboard. No more searching through emails!

Delve is also a great way to look at your Organization chart. Try it go to Delve and search for someone in the company.

Delve is included in your Office 365 suite of productivity applications. If you have questions or would like assistance getting started in Delve.

Microsoft 365:

Microsoft 365 is a new product bundle built to streamline & enhance how businesses do business!

Microsoft 365 Business is designed for small- to medium-sized businesses with up to 300 users and integrates Office 365 Business Premium with tailored security and management features from Windows 10 and Enterprise Mobility + Security.

It offers services to empower employees, safeguard the business and simplify IT management.

  • Helps companies achieve more together by better connecting employees, customers, and suppliers.
  • Empowers employees to get work done from anywhere, on any device.
  • Protects company data across devices with always-on security.
  • Simplifies the set-up and management of employee devices and services with a single IT console.

Microsoft 365 Enterprise is designed for large organizations and integrates Office 365 Enterprise, Windows 10 Enterprise and Enterprise Mobility + Security to empower employees to be creative and work together, securely.

Microsoft 365 Enterprise:

  • Unlocks creativity by enabling people to work naturally with ink, voice and touch, all backed by tools that utilize AI and machine learning.
  • Provides the broadest and deepest set of apps and services with a universal toolkit for teamwork, giving people flexibility and choice in how they connect, share and communicate.
  • Simplifies IT by unifying management across users, devices, apps, and services.
  • Helps safeguard customer data, company data and intellectual property with built-in, intelligent security.

Think Microsoft 365 can suit your needs? Tell us and we can help you get started!

Cloud Connect August 2017

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This month’s newsletter contains some very special announcements.

IOTAP Special announcement:

Our online store is live! We have been working hard on a new platform to better serve our customers for the past few months. IOTAP Online is live now. IOTAP Online is our effort to provide you the one stop shop for your Digital Transformation needs. You will be automatically directed to your regional store.

IOTAP online provides an automated self-service website for you to manage and run your all your productivity and technology needs. You’ll find the same great cloud services you know and use every day; Office 365, Barracuda, Microsoft Azure, as well as new bundled services for your convenience and peace of mind – all at a discounted rate.

These services are designed to help you with the trends you are currently witnessing around a Modern workplace, Business Applications and Infrastructure in the cloud along with the Data and AI being at the center of the change. Visit the registration link here to create your account.

Microsoft Special Announcement:

Microsoft announced a new productivity suite centered around Small/Medium Business, Microsoft 365. By combining three great services that are already widely used amongst our customers;

  • Windows 10
  • Office 365
  • Enterprise Mobility and Security

Microsoft has created a turnkey solution for businesses that want to create a secure collaborative working environment, complete with mobile device support. Microsoft 365 is will be available later this year.

Tips and Tricks:

Do you have an ongoing project with someone outside your organization that you need to include in group emails and file sharing?

Guest access to Office 365 Groups enables you and your team to collaborate with people from outside your organization by granting them access to group conversations, files, calendar invitations, and the group notebook.

Access can be granted to a guest—including partners, vendors, suppliers, or consultants—by any group owner.

  • Step 1A group owner adds a guest to the group or a guest is nominated by group members. The group owner approves the nominees.
  • Step 2The group owner is informed of what the guest can access within the group. A combination of text and icons give all group members a clear indication of guest participation.
  • Step 3The guest receives a welcome email and can participate in group conversations, receive and respond to calendar invitations, and access the group files.
  • Step 4Guests can leave the group at any time via a link in the footer of all group emails and calendar invites.

There’s more info here, and as always, feel free to contact us if you need assistance setting this up!

A question of the Month:

What are my options for enhanced communication in Skype?

We often get questions about PSTN calling and conferencing in Skype for Business in Office 365. Most people think that since they’re in Office 365, that they’re locked into going back to Microsoft to expand their capabilities in Skype for Business. This simply isn’t so!

We’ve announced our partnership with CallTower previously on the monthly newsletter, but we’ve created a tool to show anyone interested in acquiring PSTN Dialing & Conferencing in Office 365 what their return on investment would be if they chose CallTower for their business’ phone needs.

Feature Update:

For our customers who routinely attend Skype for Business meetings – we have a way to improve Voice & Audio quality for your meetings – even across continents!

With Regionally Hosted Skype for Business Meetings, attendees to meetings no longer should worry about poor connectivity or unintelligible speech. This is remedied by changing which Microsoft datacenter each attendee connects to.

Previously, if a meeting was hosted in North America but an attendee was in Australia, their Skype client would have to connect to a data center in North America. Naturally, this was predisposed to create connection quality issues.

Now, we can set your Office 365 tenant in such a way that any one of your users that connect to a meeting connect to the closest Microsoft datacenter for Skype for Business hosted meetings, providing an immediate boost in call quality.

 

Cloud Connect July 2017

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IOTAP Special announcement:

We have been working hard on a new platform to better serve our customers for the past few months; we’re getting close to revealing it to you and we’re so excited we simply had to put the word out.

We are launching IOTAP Online in the coming weeks. IOTAP Online is our effort to provide you the one stop shop for your Digital Transformation needs.

IOTAP online will provide an automated self-service website for you to manage all your productivity and technology needs. You’ll find the same great cloud services you know and use every day; Office 365, Barracuda, Microsoft Azure, as well as new bundled services for your convenience and peace of mind – all at a discounted rate.

These services are designed to help you with the trends you are currently witnessing around a Modern workplace, Business Applications and Infrastructure in the cloud along with the Data and AI being at the center of the change. We’re going to be on-boarding select users in the coming weeks and then make it generally available.

If you would like a preview of the IOTAP store, please let us know and we’ll be happy to have a call detailing the exciting new features & functionalities that we’re implementing.

Microsoft Special Announcement:

We were recently at Inspire which is Microsoft’s biggest annual partner conference soaking up all the new opportunities and technologies that are coming our way. At Inspire Microsoft announced a new productivity suite centered around Small/Medium Business, Microsoft 365. By combining three great services that are already widely used amongst our customers;

  • Windows 10
  • Office 365
  • Enterprise Mobility and Security

Microsoft has created a turnkey solution for businesses that want to create a secure collaborative working environment, complete with mobile device support. Microsoft 365 is will be available on August 2, 2017- please contact us to learn more.

Tips and Tricks:

Add and edit contacts right from Outlook on iOS (coming soon for Android.) To create a new contact in Outlook, simply go to the People tab and tap the + sign. You can also add a new contact directly from a message or event by tapping the name of a person and then tapping Add Contact.

Lastly, you can also use the search bar in the People tab to find and add contacts from your company directory.
Once you’ve added a contact, you can edit their information by opening the contact and tapping the Edit button. Any changes made in Outlook for iOS will be synced and available across all versions of Outlook.

newsletter-june-2017

New Features:

Business Essentials is a great starter plan to get a secure business email in the cloud. As your needs grow to look at how you can use the business premium plan with these included features. You get access to all of Microsoft Office on your desktop, additionally, these new features are available to you through your outlook now and there are more coming in the near future in certain regions.

Talk to us about switching to the Business premium plan.

cloudconnectnewsletter

If you are on monthly plan visit us online at www.iotap.com or http://www.iotap.com or talk to us about getting on an annual plan and receive significant discounts up to 19% on the subscription fees.

Cloud Connect June 2017

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CloudConnect is IOTAP’s new monthly publication for all things cloud. We will cover updates, tips & tricks and other relevant information for your cloud services. Be sure to write us at or follow us on twitter @iotap

Tips and Tricks:

Add and edit contacts right from Outlook on iOS (coming soon for Android.) To create a new contact in Outlook, simply go to the People tab and tap the + sign. You can also add a new contact directly from a message or event by tapping the name of a person and then tapping Add Contact.

Lastly, you can also use the search bar in the People tab to find and add contacts from your company directory.

Once you’ve added a contact, you can edit their information by opening the contact and tapping the Edit button. Any changes made in Outlook for iOS will be synced and available across all versions of Outlook.

A question of the Month:

I have an important server or desktop that would totally derail my business if something happened to it. How can IOTAP help protect my important files?

We at IOTAP pride ourselves in offering a multitude of services that help our customers sleep at night. We can deploy Azure Backup to protect anything your business needs backed up, from individual desktops and servers to Sharepoint and Exchange instances, to entire cloud infrastructures. Azure Backup provides:

  • A highly reliable, geo-redundant backup location (Much better than any USB drive dangling from a server.)
  • Secure data encryption; data is encrypted in flight and at rest.
  • 99.9% availability SLA
  • Great pricing, as low as $5/month!

Talk to us about backing up your important data today!

Feature Update

Skype for Business on Mac: A big feature has finally been added!

Desktop sharing in Conversations on Skype for Business on Mac. In the last update, Microsoft introduced the capability to share during an audio conversation and promised that we would add sharing for IM/Chat sessions as well. With this release, Microsoft has now included that support, so you can now share during a P2P session for audio and IM. We hope you find it useful.

PSTN Calling in the UK will be rolling out soon. PSTN calling gives Office 365 customers the option to give their users the ability to receive and make calls to traditional phone numbers from their Skype for Business clients.

Cloud Connect May 2017

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Tips and Tricks:

This month we have another tip to help schedule meetings within your organization – no additional software required!

  • In Outlook, it’s possible to have all your viewed calendars appear as one. This is called creating a Calendar Overlay, and it’s very simple!
  • On the navigation bar in Outlook (bottom left side) click the Calendar icon. Click each calendar you want to view.
  • Each calendar you check opens them in the default side-by-side view.
  • After you’ve added a calendar to the side-by-side view, on the calendar’s tab, click

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  • Each Calendar will be laid on top of each one you select! This makes it easy to identify free times among different calendars within your organization.

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A question of the Month:

How do I recover mistakenly deleted emails?

It is impossible to recover mistakenly permanently deleted emails without a backup service that provides a mode of recovery.IOTAP is proud to announce that we can provide this service to our clients for as low as two dollars per month. This will protect against malicious and accidental email deletions as well as other miscellaneous mishaps – never again will you lose an email! Contact us for details today!

Feature Update

Skye for Business has been going through some big changes! In addition to the forthcoming compatibility for Mac, we are pleased to announce that Office 365 E5 now offers an auto-attendant and queues for Skype for Business!

  • Auto Attendant provides an automated system to answer inbound phone calls to a company, play prompts to interact with the caller and determine the destination of the call. Prompts can be made from an uploaded pre-recorded material or use text-to-speech in 27 languages while replies from callers can be captured using touchtone or speech recognition in 14 languages. Callers can speak the name of an end-user in the tenant directory to be routed directly to that person or they can be presented with a customized menu to support routing to different departments.
  • Both Auto Attendants and Call Queues are managed from Office 365 and allow customers to have powerful call management functionality homed completely out of the cloud. To support this capability, customers can acquire both toll and toll-free phone numbers from over 90 countries around the world, all without the additional subscription cost.