IOTAP Has an Official Support Site!

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First off thank you for finding this article and if you have ever shared your feedback with us, this article is a result of that feedback! Every question and interaction with you allows us to improve and we would like to take this opportunity to share some of the recent changes and enhancements that we are making to support you better!

 

Support Portal

On our new website, we have created a support page! This support page is going to be your portal to access technical and support content on our site. You will be able to access a live technical support agent, access forums for discussion and many other useful assets and tools to get help and answer your questions.

 

The Knowledge Base (KB)

We have converted all the user guides to a digital knowledge base articles. This will allow you to search for answers directly instead of referring to the documentation in the user guide or having to wait for an email response from the support team. The knowledge base will provide answers to your most urgent questions and provides easy browsing by topics. And if you want to take it to go print out any section just click export to convert it to a PDF!

 

Community Forums

To access our forums, click the “Forums” link from your www.iotap.com/support browser window. In addition to the online forums on our site, we would like your feedback on other collaboration opportunities. In addition to the online community forums on our site, we are launching user yammer groups for the CRM add-ons and the work365 apps where you will be able to get answers quickly, share your feedback and see how others are using the applications. Please click the links to join the groups.

 

Chat Support

We now have live chat support on our site on various pages. This will allow you to reach someone right away. Just click the small chat icon button on the pages where you see the live chat option. In case we you don’t find a live chat agent- just leave a message and we’ll get back to you as soon as possible.

 

Product Downloads and changelogs

For each of the solutions, we now have a download area where you can browse to the most current version of the application that you are interested in. You will be able to see the changes and features directly on the site and best of all not have to wait for support to send you the solution and product files. In order to upgrade the solution, you will need to ensure that you have an active maintenance plan in place. Customers on a subscription plan are eligible to upgrade at any time.

 We hope you find the updates and enhancements useful! We would love to get your feedback! You can write to us on the Yammer groups, or email us at [email protected]

IOTAP is now in the Microsoft SMB Cloud Champions Club

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IOTAP earns this distinction through demonstrated technology success and customer commitment with the new enrollment into Microsoft SMB Cloud Champions Club

 

Reston, Virginia – IOTAP, a global technology and services partner for Microsoft announced today that it is now a member of Microsoft Cloud Champions Club. To qualify for the Cloud Champions Club, Microsoft partners must successfully demonstrate their ability to meet the customers’ evolving needs through rigorous sales and technical assessments; and ensure the highest quality of services with strong customer references to validate successful customer implementations and satisfaction.

 

IOTAP provides complete strategy, solutions and services for Cloud implementations and migrations, Portals and Collaboration, Document Transmittal & Control, CRM, Web Content Management Systems and Custom Application Development for its customers globally. IOTAP provides services and consulting for Office 365, SharePoint, Dynamics CRM (on premise as well as online).

 

“By being a part of Cloud Champions Club, IOTAP has reinstated its ability to implement solutions that solve customers’ business challenges utilizing cloud services,” said Mr. Ismail Nalwala, Director, IOTAP. “We have taken one step further towards our commitment to Microsoft cloud platform and to provide high quality cloud implementation and migration services to our clients.”

 

The Cloud Champions Club serves to connect partner businesses with tools they can use to grow their cloud-based services by providing access to specialized training, operations support etc. Membership is offered to companies

that show a commitment to building a strong practice using Microsoft Online Services and demonstrate its cloud services expertise.

About IOTAP:

www.iotap.com IOTAP provides IT Consulting and Software Services to enable companies to effectively Connect, Communicate and Collaborate with their internal as well as external customers and peer-groups. IOTAP is a Microsoft Gold Certified partner, and provides full life-cycle solutions for implementation of CRM, Collaboration solutions, Web Content Management Systems and Custom Application Development projects. IOTAP has helped customers across the globe to create engaging user experience through SharePoint 2010 platform. The company provides services and consulting for technologies like SharePoint, Dynamics CRM, and Office 365. We have offices in Washington DC (US), Milton Keynes (UK), Muscat (Oman), Mumbai (India) and Chennai (India) and provide on-site as well as offshore support globally. For more information, please visit www.iotap.com or write to us at [email protected]

IOTAP Achieves Microsoft Cloud Accelerate Partner Status

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We are glad to announce that IOTAP has been accredited with Microsoft Cloud Accelerate Partner status, held by fewer than 1% of Microsoft partners. This status has been awarded to IOTAP in recognition of our track record in delivering Office 365 and solutions to our customers.

 

The Cloud Accelerate Partner program is designed to recognize and support top cloud partners who are committed to delivering Microsoft cloud services to their customers. IOTAP achieved this status through our excellence in delivering Office 365 and Dynamics CRM solutions to customers in India, Middle East, US and UK. The training and technical support benefits we receive as part of Cloud Accelerate program will help us better address customer needs and deliver greater value.

 

IOTAP has been delivering Microsoft Cloud Solutions from 2010 and the Cloud Accelerate Partner status strengthens our strategy to help customers make a smooth move to the cloud.

 

To know more about our cloud services offerings click Office 365 or CRM Online.

IOTAP to attend Convergence 2011 in Atlanta,GA

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Atlanta,GA IOTAP is looking forward to participating in Convergence 2011 in Atlanta,GA between 10-Apr-2011 and 13-Apr-2011. Convergence is the premier Microsoft Dynamics event where you can experience first-hand how you can optimize your business and improve your bottom line. This event serves as the meeting point for the Microsoft Dynamics Customer and Partner business community.

 

Click here to schedule a meeting with us in Atlanta,GA.

IOTAP Signs up as Salesfusion Partner for Microsoft Dynamics CRM

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ATLANTA – SalesFUSION™, the maker of SalesFUSION 360, an integrated sales and marketing demand generation platform, today announced it has signed leading Microsoft Dynamics CRM partner IOTAP to its growing list of value-added resellers.

 

“IOTAP is a global provider of solutions for Microsoft and we’re very pleased to announce they have committed to our partner programs as a FUSION Gold Partner.”; Said Kevin Miller, EVP Marketing & Sales for SalesFUSION. “IOTAP brings a great deal of Microsoft expertise to the table, both on Dynamics and SharePoint. Their recent expansion from APAC to the US/EMEA market will help extend our reach and provides a great solution for IOTAP to build upon”.

 

SalesFUSION has lead the charge in the SaaS industry in developing a new model for SaaS Channels. The company has been aggressively recruiting partners since it released its first version of Dynamics integration. With the recent Microsoft Platform Ready status achievement by SalesFUSION, there’s even more reason or partners to be excited about leveraging the integration and corresponding services opportunities available.

 

“For IOTAP, this is a great addition to our services portfolio that naturally adds tremendous value to the CRM platforms specifically for our Dynamics CRM customers. The SalesFUSION solution integrates easily into the MS Dynamics platforms and helps marketers make the CRM systems more useful by generating more quality leads. ”; Said Ebrahim Nalwala Managing Director, IOTAP.

 

About SalesFUSION

SalesFUSION 360 provides software that accelerates revenue by connecting sales and marketing with prospects at the moment they are ready to buy. This is made possible through the SalesFusion 360™ suite, which complements Sales Force Automation applications by adding an on-demand enterprise lead management service. SalesFUSION 360 increases lead quantity, lead quality, and revenue conversion rates by integrating and automating the lead management process. For more information, visit www.salesfusion.com.

For more information, please contact:

Editorial Contact:

Kevin Miller, SalesFUSION

[email protected]

484-252-9340

 

About IOTAP

IOTAP provides IT consulting and Software Services to enable companies to effectively connect, communicate and collaborate with their internal and external customers and peers groups. IOTAP is a Microsoft Gold Certified partner and provides full life cycle solutions for implementation of CRM, Collaboration solutions, Web content management systems and Custom Application Development projects for its customers globally. IOTAP provides services and consulting for technologies like SharePoint, Tridion, Endeca, Dynamics CRM, Silverlight, and the Dot Net and J2EE platforms. For more information visit www.iotap.com

For more information, please contact:

Ismail Nalwala, IOTAP

[email protected]

703-884-3363