EMPOWER your customer relationship by providing top-class service

 

 

Service

Earn loyalty. Empower agents. Drive resolution.

Social and mobile have transformed customers' service expectations. Customers expect quality, personalized service—on their terms—across the web, social, mobile, and phone. With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalized service—at any time and via any channel. Empower your agents with everything they need at their fingertips to deliver amazing customer service.

 

 

Multichannel Service

Multichannel Service

Offer service anytime, anywhere

Enable customer service engagement across web, social, chat, mobile, and phone, including customer self-service and social care. Provide channel context for personalized service with minimal customer effort using Parature and Microsoft Dynamics CRM.

Unified Service

Empower agents. Wow customers

Provide agents with a single, unified experience to easily deliver fast, amazing customer service. Agents can access every source of information they need, across diverse environments, to provide a more personalized, effective standard of service.

Unified Service
Enterprise case management

Enterprise case management

Manage cases faster

Stay on top of your cases from your desktop or mobile. Enable your agents to deliver world-class case management while providing differentiated levels of support, with entitlements and service level agreements

Knowledge Base

Find the right answers at the right time

Connect the right person with the right knowledge at the right time to answer service needs, whether it's customer self-service or your employees. Provide rich media, including images, videos, and real-time blogs and feeds with Parature.

Knowledge Base
Social Customer Service

Social Customer Service

Engage on your customers' terms

Deliver customer service on social channels. Listen and analyze interactions at scale. Create cases based on social interactions, and use social data, like sentiment, to trigger workflow and handing.

Resources

Convert leads into opportunities, and turn relationships into revenue using Dynamics 365 for Customer Services. Learn about how Dynamics 365 for Customer Services can benefit your organization through this video!

 

Get Sales Productivity. Today!

Get your free trial of Microsoft Dynamics 365 Now!

Contact US

 

Explore our business solutions

 

Sales

Zero in. Win faster. Sell more.

With Microsoft Dynamics CRM, we help you reimagine sales around this new customer journey. Your sales reps can zero in and focus on the most impactful activities...

Learn more

Service

Earn loyalty. Empower agents. Drive resolution.

Social and mobile have transformed customers' service expectations. Customers expect quality, personalized service—on their terms...

Learn more

Marketing

Engage customers. Build pipeline. Demonstrate impact.

Marketing is changing faster than ever before. Marketers own more of the customer journey and must engage customers in new ways...

Learn more

Social

Listen everywhere. Connect authentically. Move faster.

In today's social and mobile world, businesses need to move faster and share knowledge more broadly than ever before...

Learn more