Earn loyalty. Empower agents. Drive resolution.

Social and mobile have transformed customers’ service expectations. Customers expect quality, personalized service—on their terms—across the web, social, mobile, and phone. With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalized service—at any time and via any channel. Empower your agents with everything they need at their fingertips to deliver amazing customer service.

Multi-channel Service

Offer service anytime, anywhere

Enable customer service engagement across web, social, chat, mobile, and phone, including customer self-service and social care. Provide channel context for personalized service with minimal customer effort using Parature and Microsoft Dynamics CRM.

Unified Service

Empower agents. Wow customers

Provide agents with a single, unified experience to easily deliver fast, amazing customer service. Agents can access every source of information they need, across diverse environments, to provide a more personalized, effective standard of service.

Enterprise Case Management

Manage cases faster

Stay on top of your cases from your desktop or mobile. Enable your agents to deliver world-class case management while providing differentiated levels of support, with entitlements and service level agreements.

Knowledge Base

Find the right answers at the right time

Connect the right person with the right knowledge at the right time to answer service needs, whether it’s customer self-service or your employees. Provide rich media, including images, videos, and real-time blogs and feeds with Parature.

Social Customer Service

Engage on your customers’ terms

Deliver customer service on social channels. Listen and analyze interactions at scale. Create cases based on social interactions, and use social data, like the sentiment, to trigger workflow and handing.


Convert leads into opportunities, and turn relationships into revenue using Dynamics 365 for Customer Services. Learn about how Dynamics 365 for Customer Services can benefit your organization through this video!

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