Get peace of mind for a full year along with help directly from our CRM
Annual Maintenance Contract includes:
- Email based support
- Technology updates (newer versions of Microsoft CRM)
- Feature updates
IOTAP additionally offers per incident support (that can be purchased from IOTAP store) for issues
that need additional troubleshooting, may involve multiple interactions of support team through
shared sessions, remote login, phone
First year AMC is included in the add-on cost. Future year AMC can be purchased from IOTAP store
at 40% of the current list price. If the AMC remains in expired status for more than 30 days then the
add-on needs to be re-purchased. We will send you reminder notifications well in advance of the
contract expiry. The AMC annual term starts from the last AMC expiry date and not on the date it
[Update: April 2017 ]
Please note that for all add-ons purchased on or after 1st May 2017, the annual support will be included in the subscription price.
Existing customers who are active on annual support, can renew for another year before 30th May 2017. After 1st June, the add-ons would be supported through annual subscriptions.
This change is applicable for below add-ons:
Please email firstname.lastname@example.org if you have any questions.
The AMC includes making updates available on the IOTAP server and not installation and
configuration on the client system.
The updates are provided only for the general functionality of the add-on (base product). The AMC
does not include updated versions for solutions that have been further customized.
IOTAP reserves the right to stop providing future support or updates for some selected add-ons for
the following reasons:
- The add-on feature is available out-of-box in the new release of Microsoft Dynamics CRM
- End of standard support lifecycle after the initial release of the Microsoft dynamics CRM version.
- Any other reasons